Refund policy
At Cashmere Casa, we want you to love your purchase. However, we understand that sometimes an item may not be the right fit. We accept exchanges within 15 days of purchase for in-store purchases, or within 15 days of delivery for online orders.
To be eligible for an exchange, items must be:
- Unworn, unwashed, and unused
- In original condition
- With all original tags attached
- Accompanied by the original receipt or proof of purchase
Unfortunately, we cannot accept items that are damaged, worn, washed, altered, stained, scented, or missing their original tags.
In-Store Purchases
Please bring your item and original receipt to our Ottawa boutique within the exchange period. Once the item has been inspected, you may exchange it for another size, colour, or product. Any price difference must be paid at the time of exchange.
Online Purchases
For online orders, please email us at info@cashmerecasa.com with your order number and the item you wish to exchange.
Customers are responsible for the cost of shipping the item back to Cashmere Casa. We recommend using a tracked shipping service, as Cashmere Casa is not responsible for parcels lost in transit.
Once we receive and inspect the item, we will contact you to confirm whether your exchange has been approved. Shipping costs are not refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery and include your order number and clear photos of the item and packaging. We will review the issue and assist you.
Refunds
Cashmere Casa offers exchanges or store credit only.