Cashmere Casa ships across Canada. Shipping options, delivery times, and costs are shown at checkout based on your location and order size. Once your order has shipped, you will receive a confirmation email with tracking information where available.

Yes. Local pickups are available from our Ottawa boutique at 1263 Wellington Street West, Ottawa, ON, Canada. But please check our hours before coming.

We want you to love your Cashmere Casa purchase. Items must be unworn, unwashed, and returned in their original condition with all tags attached. Please contact us before sending back an item so we can help with your return or exchange.

Final-sale items are not eligible for return or exchange. Please check the product description before purchasing.

Hand wash gently in cold water with a mild wool or cashmere detergent. Do not twist or wring. Lay flat on a towel to dry, away from direct heat or sunlight.

We recommend folding knitwear rather than hanging it. This helps preserve its shape and prevents stretching.

Pilling is natural in soft, high-quality fibres, especially where there is friction. Use a cashmere comb or fabric shaver gently to remove pills and keep your garment looking beautiful.

Please use the size guide on each product page and compare the measurements with a garment you already own and love. If you need help, visit us in store or contact us before ordering.

Fit can vary by style. Please review each product description, as some pieces are designed for a relaxed fit while others have a more tailored shape.

Our collections feature carefully selected natural fibres, including cashmere, silk cashmere, yak down, camel wool, sheep wool, leather, linen, and cotton

All of our clothes, made from sheep wool, cashmere, yak down, and camel wool, are sourced from Mongolia, while our summer collections are made in Italy.

Yak down is the exceptionally soft undercoat naturally shed by Mongolian yaks. It is warm, breathable, lightweight, and well suited to cold Canadian weather.

We accept major credit and debit cards through our secure checkout. Available payment options will appear at checkout.

Yes. Our online store uses secure payment processing to protect your information.

Visit us at 1263 Wellington Street West, Ottawa, Ontario.

Yes. We welcome you to visit our Ottawa boutique to feel the fibres, try on styles, and receive personal assistance finding the right piece.

Our current store hours are Tuesday to Sunday, 10:00 a.m. to 6:00 p.m. Please check Google or contact us before visiting during holidays.