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Exchange Policy
Returns & Exchanges Policy
At Cashmere Casa, we want you to feel confident and delighted with your purchase. While we do not offer returns, we are happy to provide exchanges to ensure you find the perfect piece.
Exchange Policy
Exchanges only—no refunds or returns
Items may be exchanged within 1 month of purchase
A receipt is required for all exchanges
Once your return is received, please allow 7–10 days for processing (ONLINE)
Items must be unused, unwashed, and in original condition (including tags and packaging)
Exchange Shipping
Customers are responsible for shipping costs when mailing items back for exchange
In‑store exchange are free.
Address: 1263 Wellington St. W, Ottawa, ON K1Y 3A6, Canada